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Lecture Human resources management in the hospitality industry: Chapter 7 - Hayes, Ninemeier

Chapter 7 - Delivering and evaluating training programs. The learning objectives for this chapter include: Prepare an overview of the individual on-job training process, explain steps in the four-step individual on-job training method, explain additional individual training methods,. | Delivering and Evaluating Training Programs Chapter 7 Introduction to Individual On-Job Training On-job Training – An individualized (one-on-one) training approach in which a knowledgeable and skilled trainer teaches a less experienced staff member how to perform tasks required for a position. Introduction to Individual On-Job Training Advantages to on-job training: It incorporates basic adult learning principles It provides maximum realism It provides immediate feedback It can be used to train new and experienced staff It is frequently delivered by peers who regularly perform the task It is well accepted by trainees Introduction to Individual On-Job Training Potential disadvantages when done incorrectly: Experienced staff members who have not learned how to train can make numerous errors while talking about and demonstrating proper performance. Training can be unorganized. It can ignore the correct way to perform a task. It can create inappropriate work attitudes. Steps in On-Job Training Preparation – The first step in individualized (on-job) training, preparation involves all activities that must be done prior to the delivery of training. Step 1: Preparation Steps in On-Job Training Closed-ended question – A question that can be answered with a “yes” or “no.” Example: Do you like your job? Broken case – A shipping container such as a case that contains less than the complete number of issue units. Step 2: Presentation Steps in On-Job Training “Sandwich Method” – A tactic that involves praising an employee, suggesting an improvement tactic, and thanking the staff member for improvements made. Step 3: Trainee Practice and Demonstration Steps in On-Job Training Coaching – A training and supervisory tactic that involves informal on-the-job conversations and demonstrations designed to encourage proper behavior and to discourage improper behavior. Step 4: Coaching Other Individual Training Methods Self-study Distance Education – An . | Delivering and Evaluating Training Programs Chapter 7 Introduction to Individual On-Job Training On-job Training – An individualized (one-on-one) training approach in which a knowledgeable and skilled trainer teaches a less experienced staff member how to perform tasks required for a position. Introduction to Individual On-Job Training Advantages to on-job training: It incorporates basic adult learning principles It provides maximum realism It provides immediate feedback It can be used to train new and experienced staff It is frequently delivered by peers who regularly perform the task It is well accepted by trainees Introduction to Individual On-Job Training Potential disadvantages when done incorrectly: Experienced staff members who have not learned how to train can make numerous errors while talking about and demonstrating proper performance. Training can be unorganized. It can ignore the correct way to perform a task. It can create inappropriate work attitudes. Steps .