This section reviews general management principles of organizational design, including the important but often neglected topic of a hotel’s committee and meetings structure. | As I See It: A Ritz-Carlton Spa Director Holleigh Alexander Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction I absolutely love what I do and the career path I chose. Every day is another opportunity to create exceptional personalized experiences while instilling a sense of well-being for each and every guest and employee that comes through my doors. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. Every day, the first thing I do when I arrive, is personally greet each of my team members and review the day’s spa appointments, health & wellness activities, Ritz Kids programs, and guest events. I do a walk-through of all areas, check my emails, listen to my voice messages, and review my on-going tasks list. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. Using these as a foundation, I build a detailed checklist of what needs to get done before the end of the day, such as: follow up calls and emails, meetings, guest and employee engagement, and operational details. Organization and prioritizing is a key component to setting up my day for success; it gives me the focus I need to handle any opportunity or unexpected obstacle that comes my way without feeling the pressure of chaos. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. One of the things that is so wonderful about working for The Ritz-Carlton Hotel Company is knowing that every single day, in each and every department, at every property all over the world, we are all having the same meeting to discuss the topic of the day which gets forwarded from our Corporate Offices. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. I review our revenues from the previous day and then compare our budgeted revenue period and year to date versus our actual revenue period and year to date and set new goals for the day, the week, and the remainder of the period that . | As I See It: A Ritz-Carlton Spa Director Holleigh Alexander Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction I absolutely love what I do and the career path I chose. Every day is another opportunity to create exceptional personalized experiences while instilling a sense of well-being for each and every guest and employee that comes through my doors. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. Every day, the first thing I do when I arrive, is personally greet each of my team members and review the day’s spa appointments, health & wellness activities, Ritz Kids programs, and guest events. I do a walk-through of all areas, check my emails, listen to my voice messages, and review my on-going tasks list. Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Introduction Cont. Using these as a foundation, I build a detailed checklist of what needs to get done before the end of the day, such as: follow up calls and
