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báo cáo khoa học: "Understanding the context of Balanced Scorecard Implementation: a hospital-based case study in Pakistan"

Tuyển tập báo cáo các nghiên cứu khoa học quốc tế ngành y học dành cho các bạn tham khảo đề tài: Understanding the context of Balanced Scorecard Implementation: a hospital-based case study in Pakistan | Rabbani et al. Implementation Science 2011 6 31 http www.implementationscience.eom content 6 1 31 Implementation Science IMPLEMENTATION SCIENCE RESEARCH Open Access Understanding the context of Balanced Scorecard Implementation a hospital-based case study in Pakistan c s I I r l s I . D s k k I 1 8C k k l I I_I I sill1 A sr-2ChA A r i t-vs I s Trì 2 11 I I I A D s 7 7 s is4 l I h S-. S-. -J I L . I 5 Fduzidh Rdbbdni Sdbrind NH Ldlji Fdrndt Abbds SM VVdsim JdTil Jundid A RdzzdK Ndneed Ndbi Firdous Jahans Aghd Ajmdl1 Mdx PetzolQ6 Mdts Brommels7 dnQ Goran Tomson8 Abstract Background As d response to d chdnging operating environment hedlthcdre ddministrdtors dre implementing modern mdndgement tools in their orgdnizdtions. The bdldnceQ scorecdrd BSC is considered d vidble tool in high-income countries to improve hospitdl perTormdnce. The BSC hds not been dpplied to hospitdl settings in low-income countries nor hds the context Tor implementdtion been exdmined. This study explored contextudl perspectives in reldtion to BSC implementdtion in d PdKistdni hospitdl. Methods Four clinicdl units oT this hospitdl were involved in the BSC implementdtion bdsed on their willingness to pdrticipdte. Implementdtion included sensitizdtion oT units towdrds the BSC developing specidlty specific BSCs dnd reporting oT perTormdnce bdsed on the BSC during ddministrdtive meetings. Pettigrew dnd Whipp s context why process how dnd content whdt framework oT strategic chdnge wds used to guide ddtd collection dnd dndlysis. Ddtd collection methods included qudntitdtive tools d vdliddted culture dssessment questionndire dnd qudlitdtive dpprodches including Key inTormdnt interviews dnd pdrticipdnt observdtion. Results Method tridnguldtion provided common dnd contrasting results between the Tour units. A pdrticipdtory culture supportive leddership Tindncidl dnd non-Tindncidl incentives the presentdtion oT cledr direction by integrating support Tor the BSC in policies resources dnd routine dctivities