In this chapter, you will learn to: Explain the need for quality control, discuss the basic issues of inspection, list and briefly explain the elements of the control process, explain how control charts are used to monitor a process, and the concepts that underlie their use,. | Chapter 15 Managing young workers Robin Price, Janis Bailey and Damian Oliver Copyright 2010 McGraw-Hill Australia Pty Ltd PPTs to accompany Strachan, French and Burgess, Managing Diversity 15- Who is the young worker? ‘Youth’ are officially aged 15–24 Majority in retail; hospitality; cultural and recreational services Majority in ‘secondary labour market’ Very diverse ‘Student workers’, . high school and tertiary students Full-time workers in jobs ranging from services and blue collar (. apprenticeships) to young graduates Copyright 2010 McGraw-Hill Australia Pty Ltd PPTs to accompany Strachan, French and Burgess, Managing Diversity 15- The context Increased school retention Growth of service sector Growth of 24/7 trading Labour market factors, . relative shortage or abundance of adult labour Industrial relations system: Few limits on casualisation in Australia ‘Junior rates’ make young workers attractive on cost grounds Copyright 2010 McGraw-Hill Australia | Chapter 15 Managing young workers Robin Price, Janis Bailey and Damian Oliver Copyright 2010 McGraw-Hill Australia Pty Ltd PPTs to accompany Strachan, French and Burgess, Managing Diversity 15- Who is the young worker? ‘Youth’ are officially aged 15–24 Majority in retail; hospitality; cultural and recreational services Majority in ‘secondary labour market’ Very diverse ‘Student workers’, . high school and tertiary students Full-time workers in jobs ranging from services and blue collar (. apprenticeships) to young graduates Copyright 2010 McGraw-Hill Australia Pty Ltd PPTs to accompany Strachan, French and Burgess, Managing Diversity 15- The context Increased school retention Growth of service sector Growth of 24/7 trading Labour market factors, . relative shortage or abundance of adult labour Industrial relations system: Few limits on casualisation in Australia ‘Junior rates’ make young workers attractive on cost grounds Copyright 2010 McGraw-Hill Australia Pty Ltd PPTs to accompany Strachan, French and Burgess, Managing Diversity 15- Employment issues Poor OHS and high injury rates Abuse (customers); bullying (supervisors); initiation rites; sexual harassment (customers, co-workers and supervisors) Work–life balance issues (particularly work–study and work–leisure balance) Copyright 2010 McGraw-Hill Australia Pty Ltd PPTs to accompany Strachan, French and Burgess, Managing Diversity 15- Challenges for employers Complying with young-person specific legislation (usually for under-16s) Minimising OHS risks, bullying, harassment, etc. Providing appropriate induction and training (ongoing, appropriately sequenced) Ensuring effective supervision (especially training of frontline management) Copyright 2010 McGraw-Hill Australia Pty Ltd PPTs to accompany Strachan, French and Burgess, Managing Diversity 15- Oliver’s study: graduate professionals University students in paid work secure better post-uni jobs if they work while .
