Part 2 book "Security operations management" includes content: Discipline and discharge, operating personnel intensive programs, operating physical and technology centered programs, leadership for optimal security operations. | PART 2 SPECIAL ISSUES IN SECURITY MANAGEMENT This Page Intentionally Left Blank 7 DISCIPLINE AND DISCHARGE There is occasions and causes why and where- fore in all things. Shakespeare King Henry V The previous chapters discussed management s role in selecting training and supporting employees successfully. However some employees do not meet the expectations of management despite appropriate interventions by their supervisors. At such times supervisors and middle managers must resort to more strenuous measures in order to promote satisfactory work performance. When the performance of employees does not meet minimum expecta- tions and a few words by the supervisor have not achieved their objective a disciplinary procedure may be considered. The word discipline is derived from the Latin discipere meaning to grasp or comprehend and from discipu- lus meaning pupil. The term a disciplined worker may be used to refer to an employee who is reliable and completes required tasks. Yet the word in contemporary use often is equated with punish from the Latin punire denoting penalty and pain . However in a workplace context the two words should be regarded as distinct concepts. Supervisors use or should use discipline not to penalize subordinates but rather to improve their behavior in order to meet objectives of the workplace. As Henri Fayol observed in his seminal book General and Industrial Management poor disci- pline is the result of poor leadership. Good discipline occurs when workers and managers know and respect the rules governing activities in the organi- This chapter discusses why discipline is necessary how operating pro- grams use it and what its pitfalls are. It also discusses the ultimate break- down in the employee employer relationship namely discharge or removal from employment. 197 198 Security and Operations Management WHY SOME EMPLOYEES FAIL TO ACHIEVE DESIRED STANDARDS In a well-planned and functioning workplace most workers meet the mini- mally .
