The study has used qualitative exploratory case study through semi-structured interviews. The interviews were conducted by the project manager, coordination officer, and supply manager from humanitarian NGOs providing educational services for Syrian refugees in their offices in Amman. The results were analysed based on the interviews, conducted among employees. Different barriers were evaluated through the interviews including information availability, internet issues, confidentiality and privacy, the commitment of partners and management, security issues, language barrier, quality of information, corruption, and culture and tradition. |
