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Lecture Supervision in the Hospitality Industry, (7/E): Chapter 1 - Walker, Miller

Chapter 1 - The supervisor as manager. This chapter presents the following content: The supervisor’s role, obligations and responsibilities, functions of management, theories of people management, managerial skills. | CHAPTER 1 The Supervisor as Manager Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview The Supervisor’s Role Obligations and Responsibilities Functions of Management Theories of People Management Managerial Skills Tips for New supervisors Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Supervisor’s Role A supervisor is anyone who manages people who make products and/or perform services. Responsibilities include: The output of the people supervised The quality and quantity of the products and services Meeting the needs of the employees by motivating and stimulating proper job performance. CHAPTER 1 The Supervisor as Manager Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Figure 1.1 The levels of employees in a large company. CHAPTER 1 The Supervisor as Manager Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Supervisor’s Role An Organizational Chart may be used to show: Relationship among and within . | CHAPTER 1 The Supervisor as Manager Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview The Supervisor’s Role Obligations and Responsibilities Functions of Management Theories of People Management Managerial Skills Tips for New supervisors Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Supervisor’s Role A supervisor is anyone who manages people who make products and/or perform services. Responsibilities include: The output of the people supervised The quality and quantity of the products and services Meeting the needs of the employees by motivating and stimulating proper job performance. CHAPTER 1 The Supervisor as Manager Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Figure 1.1 The levels of employees in a large company. CHAPTER 1 The Supervisor as Manager Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Supervisor’s Role An Organizational Chart may be used to show: Relationship among and within departments Staff Functions (advisors) Line Functions (associates directly involved) Lines of Authority (power to make decisions) Lines of Responsibilities (obligations to carry out) CHAPTER 1 The Supervisor as Manager Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Figure 1.2 Organization chart for a large hotel. CHAPTER 1 The Supervisor as Manager Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Figure 1.3 Organization chart for a large restaurant. CHAPTER 1 The Supervisor as Manager Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Types of Supervisors & Employees A Working Supervisor performs tasks of hourly employees. Their focus is on work as well as supervising workers. A First-line supervisor leads and manages hourly employees. Their focus is on supervision. Nonexempt employees are covered by federal and state wage and hour laws. They are hourly employees that are guaranteed minimum wage and overtime (after 40 hours). Exempt Employees are not