Every week’s news brings fresh reminders of the complex array of challenges facing contemporary organizations in every sector. While the realities of organizational life may have actually changed very little over the years, the public perception is otherwise as we are bombarded with reports of inefficiencies, ethical violations, greed, cost overruns, corruption, unwieldy bureaucratic procedures, waste, an absence of planning, and leadership ineptness. The result, and understandably so, is an escalating mistrust of organizations of all kinds, and of their leaders, at a time when precisely the opposite is needed
