This research aims to identify the rules of lean system application in the service industry. It also seeks to highlight the requirements of applying the lean production system on Al-Ahliyya Amman University to reduce costs. The research was conducted in the form of a case-study in Al-Ahliyya Amman University. Data was collected through discussions with some the officials in the university. Including the HR manager, the financial manager, the student affairs manager, and the student registration manager. | 57 Int. J Sup. Chain. Mgt Vol. 8 No. 5 Oct 2019 How Applying Soft Lean Components Can Contribute to Reducing Costs in the Service Sector The Case of Al-Ahliyya Amman University Ahmad Areiqat 1 Ahmad Zamil 2 Business Management Dept. Al-Ahliyya Amman University Jordan Marketing Dept. Prince Sattam Bin Abdul Aziz University Saudi Arabia 1 ahmadareiqat@ 1 Abstract This research aims to identify the rules of lean system 1 . lean system application in the service industry. It also According to the recommendations of the seeks to highlight the requirements of applying the International motor vehicle program published in lean production system on Al-Ahliyya Amman 1980 manufacturing firms are most likely to University to reduce costs. The research was benefit from applying lean systems. These lean conducted in the form of a case-study in Al-Ahliyya systems focused on the factors and practices that Amman University. Data was collected through led to the distinguished performance of Toyota discussions with some the officials in the university. regarding productivity Including the HR manager the financial manager the student affairs manager and the student and achieving the seven zeros to the idle registration manager. The results showed that lean time and money compared with their Western production was most successful in service vehicle manufacturing rivals 7 9 . organisations that depend on the core components of The implementation of lean systems has lean such as continuous improvement problem- expanded on a global level. As well as the diversity solving decision-making knowledge management of business sectors including the service sector and technology usage. These components together can This literature indicates that applying lean among be a critical key to reducing costs which is what Just- service firms represents an important progress in-time technique aims to do. because there are potential benefits to be reaped in this sector .
