Ebook "The quality library, a guide to staff-driven improvement, better efficiency, and happier customers" present the following contents: Chapter 1 - The continuous improvement approach; Chapter 2 - Identify library processes and assess their importance and condition; Chapter 3 - Standardize the process; Chapter 4 - Measure process performance; Chapter 5 - Rapidly improve the process; Chapter 6 - Manage process improvement throughout the library system; Appendix A - List of library processes; Appendix B - Library process measures. |
